The Roydery Company — The House of Stitched ART
A brand of PATHFINDER, Mumbai, Maharashtra, India
Last updated: [18/07/2026]
The Roydery Company ships original hand-embroidered artworks, apparel, and merchandise across India and, where available, internationally. This policy explains how your order is processed, dispatched, and delivered.
1. Order processing
Orders are processed on working days, Monday to Friday, 10:00 AM – 8:00 PM IST. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email once your order has been successfully placed and payment received.
2. Delivery timelines
Most domestic orders within India are delivered within 7–10 days from dispatch. Delivery timelines vary depending on your location, the courier's service coverage, and the nature of the item ordered. Remote or non-serviceable pin codes may require additional time.
3. Made-to-order and original artworks
Certain items, including made-to-order pieces and original one-of-a-kind hand-embroidered artworks, are created only after an order is placed. These require additional preparation time before dispatch, which will be communicated to you where applicable. Timelines for such pieces are estimates and may vary with the complexity of the work.
4. Special handling for art pieces
Original artworks are carefully packaged with additional protective material to safeguard them in transit. Given their handcrafted and irreplaceable nature, these pieces may require extra handling time and, in some cases, a specialised courier service.
5. International shipping
Where available, we ship internationally. International delivery timelines are longer than domestic and vary considerably depending on the destination country, courier, and customs clearance procedures. We are unable to guarantee delivery dates for international orders.
6. Customs, duties and import taxes
For international orders, any customs duties, import taxes, tariffs, or other charges levied by the destination country are the sole responsibility of the customer. These charges are not included in our product prices or shipping fees and are collected by the destination authorities, not by us. We recommend checking your country's import regulations before ordering. Refusal to pay applicable duties may result in the parcel being returned or destroyed, and we are not liable for any resulting loss.
7. Shipping charges
Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed. Charges vary based on destination, order weight, and the nature of the item.
8. Order tracking
Once your order has been dispatched, tracking details will be shared with you by email, where available. Please allow some time after dispatch for tracking information to become active on the courier's system.
9. Delivery address
Please ensure your shipping address, pin code, and contact details are complete and accurate at the time of ordering. We are not responsible for delays, misdelivery, or non-delivery resulting from an incorrect or incomplete address supplied by the customer. Address changes after dispatch may not be possible.
10. Failed or unclaimed deliveries
If a delivery attempt is unsuccessful, the courier will typically make further attempts or hold the parcel for collection. Parcels returned to us as unclaimed or refused may be subject to re-shipping charges, payable by the customer.
11. Delays beyond our control
While we make every effort to meet our estimated timelines, we are not liable for delays caused by couriers, customs clearance, weather conditions, strikes, natural events, or any other circumstances beyond our reasonable control.
12. Damage in transit
If your order arrives damaged, please report it to us at rohan@theroydery.com within 48 hours of delivery, with clear photographs of the item and the outer packaging. Such claims are handled in accordance with our Return & Refund Policy.
13. Contact
The Roydery Company (a brand of PATHFINDER)
602, 6th Floor, Dhantak Plaza, Makwana Road, Gamdevi, Marol, Andheri (East), Mumbai – 400052, Maharashtra, India
Email: rohan@theroydery.com
Business hours: Monday to Friday, 10:00 AM – 8:00 PM IST
14. Governing law
This Shipping Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
SHIPPING POLICY
The Roydery Company — The House of Stitched ART
A brand of PATHFINDER, Mumbai, Maharashtra, India
Last updated: [18/07/2026]
The Roydery Company ships original hand-embroidered artworks, apparel, and merchandise across India and, where available, internationally. This policy explains how your order is processed, dispatched, and delivered.
1. Order processing
Orders are processed on working days, Monday to Friday, 10:00 AM – 8:00 PM IST. Orders placed on weekends or public holidays are processed on the next working day. You will receive a confirmation email once your order has been successfully placed and payment received.
2. Delivery timelines
Most domestic orders within India are delivered within 7–10 days from dispatch. Delivery timelines vary depending on your location, the courier's service coverage, and the nature of the item ordered. Remote or non-serviceable pin codes may require additional time.
3. Made-to-order and original artworks
Certain items, including made-to-order pieces and original one-of-a-kind hand-embroidered artworks, are created only after an order is placed. These require additional preparation time before dispatch, which will be communicated to you where applicable. Timelines for such pieces are estimates and may vary with the complexity of the work.
4. Special handling for art pieces
Original artworks are carefully packaged with additional protective material to safeguard them in transit. Given their handcrafted and irreplaceable nature, these pieces may require extra handling time and, in some cases, a specialised courier service.
5. International shipping
Where available, we ship internationally. International delivery timelines are longer than domestic and vary considerably depending on the destination country, courier, and customs clearance procedures. We are unable to guarantee delivery dates for international orders.
6. Customs, duties and import taxes
For international orders, any customs duties, import taxes, tariffs, or other charges levied by the destination country are the sole responsibility of the customer. These charges are not included in our product prices or shipping fees and are collected by the destination authorities, not by us. We recommend checking your country's import regulations before ordering. Refusal to pay applicable duties may result in the parcel being returned or destroyed, and we are not liable for any resulting loss.
7. Shipping charges
Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed. Charges vary based on destination, order weight, and the nature of the item.
8. Order tracking
Once your order has been dispatched, tracking details will be shared with you by email, where available. Please allow some time after dispatch for tracking information to become active on the courier's system.
9. Delivery address
Please ensure your shipping address, pin code, and contact details are complete and accurate at the time of ordering. We are not responsible for delays, misdelivery, or non-delivery resulting from an incorrect or incomplete address supplied by the customer. Address changes after dispatch may not be possible.
10. Failed or unclaimed deliveries
If a delivery attempt is unsuccessful, the courier will typically make further attempts or hold the parcel for collection. Parcels returned to us as unclaimed or refused may be subject to re-shipping charges, payable by the customer.
11. Delays beyond our control
While we make every effort to meet our estimated timelines, we are not liable for delays caused by couriers, customs clearance, weather conditions, strikes, natural events, or any other circumstances beyond our reasonable control.
12. Damage in transit
If your order arrives damaged, please report it to us at rohan@theroydery.com within 48 hours of delivery, with clear photographs of the item and the outer packaging. Such claims are handled in accordance with our Return & Refund Policy.
13. Contact
The Roydery Company (a brand of PATHFINDER)
602, 6th Floor, Dhantak Plaza, Makwana Road, Gamdevi, Marol, Andheri (East), Mumbai – 400052, Maharashtra, India
Email: rohan@theroydery.com
Business hours: Monday to Friday, 10:00 AM – 8:00 PM IST
14. Governing law
This Shipping Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.