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PRIVACY POLICY

The Roydery Company — The House of Stitched ART 

A brand of PATHFINDER, Mumbai, Maharashtra, India 

Last updated: [18/08/2026]

The Roydery Company, a brand owned and operated by PATHFINDER ("we", "us", "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit www.roydery.com, browse our products, or place an order. We handle personal data in accordance with India's Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information we collect

  • Information you give us: your name, email address, phone number (if provided), shipping and billing address, and order details.

  • Payment information: processed securely by our third-party payment gateways. We do not store your full card or banking details on our servers.

  • Technical information: IP address, browser type, device information, and browsing activity collected automatically through cookies and similar technologies.

  • Communications: any information you share when you contact us for support or enquiries.
     

2. How we use your information We use your personal data to:

  • process, fulfil, and deliver your orders;

  • communicate with you about your order, including confirmations and shipping updates;

  • provide customer support and respond to your enquiries;

  • send promotional updates or newsletters, only where you have opted in;

  • improve our website, products, and customer experience;

  • prevent fraud and protect the security of our website;

  • comply with applicable legal, tax, and regulatory obligations.
     

3. Sharing your information We share your data only where necessary, with:

  • payment gateways to securely process your transactions;

  • courier and logistics partners to deliver your orders;

  • our website and hosting provider (Wix) and related service providers who help us operate the site;

  • government or legal authorities, where required by law or to protect our legal rights.
     

We do not sell, rent, or trade your personal data to third parties.

4. Cookies Our website uses cookies to enable essential site functionality, remember your preferences, keep items in your cart, and understand how visitors use the site. You can manage or disable cookies through your browser settings, though some features of the site may not function properly if you do.

5. Data retention We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy, including to complete your orders and to meet legal, accounting, tax, or reporting requirements. Data no longer required is securely deleted or anonymised.

6. Data security We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your rights Subject to applicable law, you have the right to:

  • access the personal data we hold about you;

  • request correction of inaccurate or incomplete data;

  • request erasure of your personal data, where we are not legally required to retain it;

  • withdraw your consent to marketing communications at any time;

  • nominate another individual to exercise your rights in the event of death or incapacity, as provided under the DPDP Act, 2023.
     

To exercise any of these rights, email us at rohan@theroydery.com.

8. Children's privacy Our website and products are not directed at children. We do not knowingly collect personal data from children without appropriate consent as required under applicable law.
9. Third-party links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately.

10. Changes to this policy We may update this Privacy Policy from time to time. The most current version will always be posted on this page with a revised "Last updated" date. Your continued use of the website after any change constitutes acceptance of the updated policy.

11. Grievance and contact For any privacy-related questions, requests, or complaints, please contact us:

The Roydery Company (a brand of PATHFINDER) 602, 6th Floor, Dhantak Plaza, Makwana Road, Gamdevi, Marol, Andheri (East), Mumbai – 400052, Maharashtra, India Email: rohan@theroydery.com Business hours: Monday to Friday, 10:00 AM – 8:00 PM IST

We aim to acknowledge and respond to all privacy requests within a reasonable timeframe.

12. Governing law This Privacy Policy is governed by the laws of India. Any disputes arising from it shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
 

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